Q: Can I purchase regular and pre-order items at the same time?
A: Because the shipping times are different, regular and pre-order items cannot be placed in the cart together. If you purchase them at the same time, separate shipping fees will be charged for each item. Also, pre-order items will be shipped as soon as they arrive, so you cannot specify a delivery date and time. Thank you for your understanding.
Q: Can I cancel or change a pre-order item?
A: Pre-order items can be cancelled during the sales period. Please contact us via CONTACT . Please note that cancellations for customer convenience after the sales period has passed will not be accepted.
Please check the product details carefully before purchasing.
Q: When is payment for pre-order items?
A: Payment for pre-order items will be made at the time of ordering.
Q: I haven't received the purchase completion email.
A: Regarding automatically sent emails, including purchase completion emails, delivery may be temporarily delayed depending on the system load.
Please wait a while and check if you have received the email, or if you are a member of the store, please log in to your member page and check your purchase history.
Additionally, there have been many cases where the email address entered at the time of purchase was incorrect, or where there are restrictions on receiving emails due to your own email reception settings. Please adjust your settings to receive emails from deres.online@gmail.com .
Q: When I add an item to my cart at the time of purchase, will the item be reserved in stock?
A: The product will not be in stock when you add it to your cart. Payment will be completed and the product will be in stock when you click "Place Order" on the payment page.
Therefore, if you add an item to your cart and are browsing other items, or if another customer completes the payment process before you, the item may be sold out (displayed as Sold Out) depending on the quantity in stock.
We recommend that you register as a member in advance to ensure a smooth payment process.